Refund policy

You can cancel an order for any reason, or for no reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You have 14 days from the day you receive the goods to tell us you're cancelling. Once you've told us, you have a further 14 days to get them back to us. These are two separate windows, and the second only starts when you tell us.

Refunds are processed within 14 days of us receiving the goods back, to the payment method you used.

One exception applies to skincare. Regulation 28(3)(b) removes the right to cancel where goods are sealed for health protection or hygiene reasons and that seal has been broken after delivery. If the hygiene seal is intact, return it and we'll refund it. If it's broken, we can't take it back, because we can't sell it to anyone else.

That exception has nothing to do with faulty goods. If something arrives faulty or isn't what you ordered, you have 30 days to reject it outright under the Consumer Rights Act 2015, and we pay the return postage.

Send returns to: 31 Tudor Way, Brackley, England, NN13 6NH.

To cancel, email support@harrisonsbeauty.com or call +447716373461.

The full returns and cancellation policy is at https://www.harrisonsbeauty.com/returns.

HARRISON JAMES LTD is a company registered in England and Wales under number 14883325. Registered office: 31 Tudor Way, Brackley, England, NN13 6NH.